CreditRepair.com Review: What to Know Before Signing Up

CreditRepair.com offers two pricing tiers — Value Service at $49.99 per month and Advanced Service at $119.95 per month — and disputes inaccurate items on credit reports including late payments, collections, charge-offs, and bankruptcies. In 2023, the company was the subject of a $2.7 billion Consumer Financial Protection Bureau judgment that also included a 10-year telemarketing prohibition. CreditRepair.com has continued operating since the settlement.

Key Takeaways

• CreditRepair.com is a legitimate credit repair service that disputes inaccurate items like late payments, collections and hard inquiries on your behalf, but its parent company settled a $2.7 billion Consumer Financial Protection Bureau case in 2023 over deceptive practices.

• Pricing runs from $49.99 to $119.95 per month across two tiers, though the company doesn't clearly explain what's included or disclose potential start-up fees on its site.

• Skip it if you can dispute errors yourself for free with the credit bureaus — otherwise compare alternatives like Sky Blue Credit, which offers a 90-day money-back guarantee.

Summary generated by AI, verified by MoneyLion editors

MoneyLion offers a service to help you find personal loan offers. Based on the information you provide, you can get matched with offers for up to $100,000 from our top providers. You can compare rates, terms, and fees from different lenders and choose the best offer for you.

What Is CreditRepair.com? 

PGX Holdings, also known as Progrexion, is the parent company of CreditRepair.com, which has been in business since 2012. It claims to have served more than 1 million customers in that time, submitting 28 million challenges and securing more than 8.8 million removals on their behalf.

In recent years, the company has made headlines for all the wrong reasons. In 2023, the Consumer Financial Protection Bureau (CFPB) secured a multi-billion-dollar settlement with CreditRepair.com and its parent company, alleging that it “perpetrated a years-long scheme to illegally harvest billions in fees” from unsuspecting customers who did not receive transparent pricing and were subjected to persistent and deceptive bait-and-switch telemarketing advertising.

The judgment included $2.7 billion for redress, $64 million in civil penalties and a 10-year telemarketing prohibition. 

How CreditRepair.com Works 

CreditRepair.com follows a four-step process. 

1. Your case manager will scour your credit reports to find out what is damaging your credit and work with you to identify errors, inaccuracies and blemishes to challenge. 

2. Your representative will customize a credit repair plan and present a course of action. 

3. The company will send disputes to the credit bureaus on your behalf. 

4. CreditRepair.com will follow up and monitor your case to ensure that the bureaus have removed entries they’re obligated to de-list and work with you to build strong credit habits and maintain good credit in the future. 

Services Offered 

CreditRepair.com disputes inaccurate, outdated or incorrect items on your credit report, including: 

• Late payments

• Collections

• Charge-offs

• Repossesions 

• Hard inquiries

• Bankruptcies

• Foreclosures

The company also offers post-repair services, including credit monitoring, score tracking and identity theft protection. Its mobile app provides 24/7 access to the client dashboard, where customers can follow their progress. 

Pricing and Plans 

CreditRepair.com offers two pricing tiers, but the company has not published a clear breakdown of what's included in each plan since its 2023 legal settlement. The available information is summarized below.

CreditRepair.com previously charged a "work-first fee" of $119.95 on the Advanced Service tier. It's unclear whether this fee still applies after the 2023 CFPB settlement, or whether a similar fee applies to the Value Service tier.

For exact pricing details and a current breakdown of what's included in each plan, you'll need to contact CreditRepair.com directly through its website or by phone.

Pros and Cons 

Consider the benefits and drawbacks of CreditRepair.com before making your decision.

Pros

• Two price tiers for different needs

• Nearly 15 years of history

• Strong mobile app and dashboard

Cons

• Unclear pricing 

• Start-up fees

• Substantial recent high-profile legal and ethical issues 

Does CreditRepair.com Actually Work? 

Many customers have reported that CreditRepair.com has helped them remove inaccurate marks on their reports and boost their scores. However, consumers should pursue this kind of service with reasonable expectations. Like all comparable firms, CreditRepair.com cannot remove legitimate blemishes, such as delinquencies or bankruptcies. 

It can only petition on your behalf — but so can you. Federal law grants all consumers the right to challenge perceived errors or inaccuracies to the three major credit bureaus and their creditors directly for free.

Is CreditRepair.com Legit? 

CreditRepair.com survived the 2023 CFPB lawsuit and is a legitimate company. However, it is not accredited with the Better Business Bureau (BBB), which currently lists its profile as “under review.” 

User Reviews and Reputation 

Because of that transitional status — profile under review — CreditRepair.com does not have a current BBB rating and any complaints against it or reviews about it are not publicly visible.

The company maintains an unenviable 1.4-star rating on Trustpilot, which has published numerous negative reviews since the lawsuit concluded in 2023. Common complaints include hidden fees, poor communication and no credit improvement. 

Anecdotally, Reddit users have posted mixed reviews, with some reporting spending thousands with no results and others citing positive outcomes. 

CreditRepair.com Alternatives 

CreditRepair.com vs Lexington Law

Lexington Law has the same parent company as CreditRepair.com — PGX Holdings, or Progrexion — and was named in the CFPB lawsuit. Lexington Law, which charges a flat monthly rate of $139.99, provides a premium legal service that handles more complex issues, as opposed to the dispute-focused services of standard credit repair companies like CreditRepair.com.

CreditRepair.com vs Sky Blue Credit

Blue Sky Credit has three price tiers: $79.99, $109.99 and $139.99, each offering a greater number of challenges and premium features than the last. Blue Sky stands out for its 90-day money-back guarantee. 

CreditRepair.com vs The Credit Pros

The Credit Pros is a competing service that, like Sky Blue, offers three pricing options. Build Credit costs $69 per month, Repair Credit costs $129 and Repair + Build is $149. Additionally, it charges “first work” fees ranging from $119 to $149. 

CreditRepair.com vs DIY 

Federal law allows all consumers to conduct many of the same services that CreditRepair provides, including bureau challenges and disputes, by themselves. While free, the process is tedious and time-consuming, and mistakes can lead to the rejection of legitimate challenges. 

Who Should Use CreditRepair.com? 

Those with modest credit issues, and who don’t require full legal services, might benefit from using CreditRepair.com if they’re not comfortable challenging the bureaus to remove inaccurate entries on their own. 

How to Cancel CreditRepair.com 

CreditRepair.com states in its FAQs that customers can cancel at any time.

• Cancel online: The CreditRepair.com website does not have a page or button for canceling. Registered users can cancel via the mobile app or client dashboard.

• Cancel by phone: Call (800) 232-6499 from 7 a.m. to 7 p.m. Monday through Friday. 

Frequently Asked Questions 

Is CreditRepair.com a scam? 

CreditRepair.com is a legitimate business, but it was the subject of a multi-billion-dollar lawsuit settled in 2023. Its profile is under review by the BBB and it receives low ratings on review platforms like Trustpilot. 

How long does it take?

CreditRepair.com states that the average member sees a 40-point increase in six months. 

Can I do this myself for free?

Yes. Federal law allows all consumers to challenge inaccuracies on their disputes for free. 

Does it hurt my credit? 

Generally not, as CreditRepair.com uses soft pulls that don’t impact your score.  

Is there a money-back guarantee?

No. CreditRepair.com does not advertise a money-back guarantee.

Key Terms

• Credit repair: Credit repair is the process of disputing inaccurate, outdated or unverifiable information on your credit reports to try to improve your credit profile.

• Credit report: A credit report is a record of your borrowing and repayment history, including credit accounts, payment history and some public records.

• Credit dispute: A credit dispute is a formal request asking a credit bureau or creditor to investigate information on your credit report that you believe is wrong.

• Credit bureau: A credit bureau is a company that collects credit information, builds credit reports and may share that data with lenders and other approved users.

• Credit score: A credit score is a number based on your credit report that helps predict how likely you are to repay borrowed money on time.

Sources:

• Consumer Financial Protection Bureau: What is credit repair?

• Consumer Financial Protection Bureau: What is a credit report?

• Consumer Financial Protection Bureau: How do I dispute an error on my credit report?

• Consumer Financial Protection Bureau: What is a credit reporting company?

• Consumer Financial Protection Bureau: What is a credit score?

Summary generated by AI, verified by MoneyLion editors